The Kndwj Contact Us page is the official route for plant-support dimensions, component questions, Singapore delivery assistance, complete-set returns, and verification of the company operating this store. The support team handles the physical products listed here; it is not a horticultural diagnosis service, pest-control adviser, emergency plant clinic, landscape designer, or promise that a particular species will climb a particular structure.
OUR IDENTITY
Legal Business Name: 101 SOUTH CONGRESS LLCStore Name: Kndwj
Physical Business Address: 280 NE 2nd Avenue, Delray Beach, FL 33444, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@kndwj.shopBusiness Phone Number: +1 (839) 224-9804
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Messages are reviewed during the stated support hours. Dimensions, package contents, joining method, and routine care questions can often be answered from the listing. A missing tie, crushed coir section, coating scrape, bent rod, separated weld, broken tab, cracked socket, damaged stake sleeve, mismatched panel, or transit issue may require a focused photograph and component count. Support can explain listed use boundaries and how the configured pieces connect, but it cannot diagnose plant health, identify a species from a photograph, prescribe treatment, guarantee growth, assess root disease, or advise customers to disturb roots. Keeping one email thread connects the SKU, component inventory, evidence, authorization, downloadable label, inspection, and resolution to the correct set. Separate orders should remain clearly identified so coir-pole ties, metal trellises, and modular panels are not mixed during review.