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This Return & Refund Policy describes how Kndwj reviews a complete indoor plant-support return. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A return is assessed as the full configuration shown on the ordered page. Every listed pole, trellis, modular panel, tie, stake, socket, joining stem, and companion piece must remain together. The review compares dimensions, curve or fixed profile, material, color, surface, grid, ribs, crossbars, welds, molded joints, and component count with the order record. For plant-support orders, review follows the exact support and accessory count, height, frame geometry, material, wrap, coating, stake layout, joining parts, and clean unused condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused in potting media, clean, dry, odor-free, unaltered, and complete. Components should be free from soil, plant matter, roots, sap, fertilizer, moisture, mold, pests, dye, tape residue, cut ties, compressed or unravelled coir, repeated sharp bends, scratched or flaking coating, corrosion, bent rods or stakes, separated welds, cracked panels, stressed sockets, trimmed tips, and forced joints. Visual inspection and a dry component count on a clean surface do not by themselves prevent eligibility.
For an approved return, remove no material from the components and make sure every item is clean, dry, and free from soil or plant matter. Keep coir from compression, do not force bendable cores straight, separate coated frames, protect molded tabs and stake points, and place all listed ties and panels in one sturdy outer package. We email the pre-paid return label as a downloadable, printable file with assigned carrier directions; careful repacking does not limit rights that cannot lawfully be excluded.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@kndwj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 280 NE 2nd Avenue, Delray Beach, FL 33444, United States.
In the first email, identify the SKU and state whether the concern involves quantity, height, width, diameter, material, color, pole curvature, coir wrap, tie, rib, crossbar, stake, weld, socket, joining stem, wrong item, or delivery condition. For visible damage, photograph the clean unused component and parcel without inserting it into a planted pot.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be considered for another available support after the complete original set qualifies for return. Height, geometry, anchoring method, component count, material, and price can differ, so the replacement specification is confirmed before approval. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@kndwj.shop or +1 (839) 224-9804. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).