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This Privacy Policy explains the order, checkout, delivery, and support information used to operate the focused Kndwj plant-support store.
A compatibility question can usually be handled with the support SKU and relevant planter or component measurements. Customers do not need to disclose a home layout, exact plant collection, gardening schedule, property location, or photographs of household occupants. Support images should frame the clean product, damaged junction, measuring tool, or parcel while excluding faces, mail, screens, address labels, windows with identifiable views, and unrelated room details. We do not need a customer to uproot a plant, expose its roots, identify a rare specimen, or recreate a failure to document an ordinary product concern. When a dimension is relevant, the ruler or tape can be shown beside an empty support on a neutral floor or table; the wider shelf and collection can remain outside the frame. When a panel, weld, coating, socket, coir wrap, stake sleeve, or tie is involved, a close image of that construction is more useful than a complete room photograph. Customers should remove plant tags containing names or collection records and should not send live-location data, nursery receipts, fertilizer schedules, pest-treatment records, or unrelated botanical photographs. An optional product image is associated with the order-support purpose for which it was supplied, not treated as permission to catalogue a household's plants.
PERSONAL INFORMATION WE COLLECT
Order Information can include name, email, telephone number, billing address, shipping address, payment information and payment status, ordered support SKU, order value, delivery record, and service correspondence. Device Information can include browser type, device type, IP address, time zone, cookies, viewed pages, interactions, and security signals used to operate and protect the storefront.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud.
Device Information helps us operate and improve the Site, protect checkout security, and understand store usage.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including Singapore’s Personal Data Protection Act 2012 (PDPA), together with applicable United States federal and state privacy laws, individuals may have rights concerning their personal information. Singapore residents may request access to or correction of personal data and may withdraw consent where permitted by law. Additional rights, including deletion, restriction, portability, or a copy of personal information, apply only where the relevant law provides them. Requests may be sent to support@kndwj.shop. We may need to verify identity before completing a request, and legally permitted exceptions may apply.
Financial Data Security
To protect personal information, we use reasonable administrative and technical safeguards. Payment credentials submitted at checkout are transmitted to Shopify Payments through encrypted connections; our store does not directly receive or store complete card numbers or security codes.
This electronic encryption helps protect transaction data while the card issuer and Shopify Payments complete authorization.
Cookies, International Processing, and Retention
Cookies and similar browser signals support cart continuity, session preferences, checkout security, fraud review, and aggregate store performance. They cannot inspect a planter, identify a plant, or determine whether a stem uses a support. Viewing a pole, metal grid, or modular panel may form part of ordinary interaction data, while an optional close component photograph belongs to its related service record. Aggregate page activity can indicate that dimensions, stake layouts, component counts, or joining instructions need clearer wording, but it cannot show whether a customer's vine climbed or how often a plant was watered. Browser controls may limit cookies and similar storage, although disabling them can affect saved carts, sessions, and checkout. Order records, component photographs, correspondence, and return notes are retained only as reasonably needed for fulfillment, inspection, accounting, disputes, security, fraud prevention, legal duties, and consistent service. Different record types need not share one retention period; deletion, restriction, or de-identification may apply according to purpose, provider capability, and applicable law.
Personal information may be processed or stored in United States and in other countries where Shopify, Shopify Payments, and our authorised service providers operate. Where required, we take reasonable measures to ensure that transferred personal information receives protection consistent with applicable data protection law.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
Business Address: 280 NE 2nd Avenue, Delray Beach, FL 33444, United States
Privacy Email: support@kndwj.shop
Phone: +1 (839) 224-9804
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)