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These Terms of Service govern use of the Kndwj store and purchases of its indoor plant trellises and climbing supports. This store is operated by 101 SOUTH CONGRESS LLC. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Listings separate the physical facts that determine compatibility: support count, total and above-media height, width or diameter, material, straight or bendable form, wrap, rod and grid geometry, stake number and length, sockets, joining stems, supplied ties, and product net weight. Customers should check planter depth, diameter, root position, potting medium, expected plant form, and available indoor height before ordering.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of the State of Florida, United States, together with applicable federal laws of the United States. This choice of law does not limit any mandatory consumer rights that apply in the customer’s place of residence. This governing law statement follows the legal business address and registration information supplied for 101 SOUTH CONGRESS LLC.
Product Information and Store Content
A climbing support offers attachment and guidance points for compatible stems; it does not cause rooting, climbing, faster growth, flowering, improved plant health, or resistance to tipping. Pot stability and useful height vary with the planter, media density, roots, insertion depth, stem weight, watering, tie placement, and arrangement. Bendable cores are intended for gradual shaping rather than repeated sharp folding. Trellises, panels, and poles are not structural barriers, child-safety products, ladders, shelves, wall anchors, or supports for people, heavy hanging loads, pets, or outdoor wind exposure unless a listing expressly states otherwise. Props and plants are excluded unless named in the package list. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Plan the position before insertion, avoid dense roots, and press stake points evenly without hammering the frame. Keep ties loose enough to avoid stem constriction and reassess them as growth changes. Protect coating from scratches, separate modular joints without twisting, keep polypropylene away from high heat and flame, and let wet coir dry before storage. Stop using any support with a sharp broken edge or unstable joint.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments, using only the payment methods currently shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to 101 SOUTH CONGRESS LLC unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Short interruptions may occasionally occur while we perform security updates, scheduled maintenance, or respond to an issue affecting a hosting or payment service. We will use reasonable care to restore access, and a temporary website interruption does not cancel an accepted order, remove an available refund right, or limit any protection that cannot lawfully be excluded.
SECTION 5 - CONTACT INFORMATION
Company Name: 101 SOUTH CONGRESS LLC
Store Name: Kndwj
Business Address: 280 NE 2nd Avenue, Delray Beach, FL 33444, United States
Email: support@kndwj.shop
Phone: +1 (839) 224-9804
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)