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This Shipping Policy explains how Kndwj prepares and dispatches indoor plant climbing supports for delivery within Singapore. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Before sealing a parcel, the support SKU is checked against its pole, trellis, panel, stake, tie, rib, crossbar, socket, and joining-part count. Coir must be dry, flexible cores are kept within a broad unforced curve, coated steel frames are separated from abrasion, molded tabs are protected from side pressure, and pointed stakes are capped or isolated from other components.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days mean Monday-Friday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.
Plant-support parcels separate hard and soft construction risks. Coir arrives dry and uncompressed, flexible cores follow only a broad curve, coated rods cannot rub against other frames, molded sockets and joining stems are buffered from side pressure, and stake tips are capped or isolated. A second outbound check confirms every support, panel, tie, stake, rib, crossbar, and listed joining piece before the carton receives its carrier label.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
Every pole, panel, trellis, tie, and integral or separate joining piece named as one product set is normally shipped together. If carton limits require separate parcels, all tracking records remain linked to the same order and no additional standard-shipping fee is charged by the store.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
For delayed or visibly damaged delivery, send the order number and available tracking information. Focused photographs can help identify a crushed coir wrap, fatigued core, scraped coating, bent rod, separated weld, broken molded tab, damaged stake sleeve, missing tie, or affected outer carton. Contact support@kndwj.shop for shipment support.
CONTACT
For shipping questions, contact Kndwj support at support@kndwj.shop or +1 (839) 224-9804. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).