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This Payment Policy explains checkout for the one-time physical plant-support products sold by Kndwj. Our default checkout payment provider is Shopify Payments.
The displayed product price covers the exact poles, trellises, panels, ties, and joining parts identified in the package list. Plants, pots, soil, tools, shelves, and scene props are not part of the purchase. Buying a support creates a one-time physical-goods transaction, not a plant-care service, growth plan, installation visit, replacement subscription, or recurring membership. Currency, cart quantity, shipping, tax, and final total are shown before authorization.
ACCEPTED PAYMENT METHODS
Shopify Payments-supported cards and digital wallets that are currently enabled are displayed at checkout.
Only payment methods currently shown at checkout are available for the order, and the storefront payment icons must match those active methods. Only cards or eligible digital wallets currently displayed by Shopify Payments are accepted. Support will not request mailed cash, a complete card number, security code, banking password, or one-time authentication code. One product quantity represents one complete listed set; adding another cart quantity duplicates the entire set rather than adding one tie, panel, or stake.
SSL ENCRYPTION & DATA PROTECTION
Transactions are submitted through Shopify Payments using encrypted checkout connections. Sensitive payment credentials remain within Shopify's protected payment environment.
This electronic encryption helps protect transaction data while the card issuer and Shopify Payments complete authorization.
PCI-DSS COMPLIANCE LEVEL 1
Shopify maintains Level 1 PCI-DSS compliance for its payment environment. Our store receives the transaction status and order information needed to process the purchase.
NO CREDIT CARD STORAGE
We do not collect, store, or have access to complete card numbers or card security codes. Payment credential verification is handled by Shopify Payments and the relevant financial institution.
TRANSACTION CURRENCY & TRANSPARENCY
All prices on our website are listed and charged in United States dollars, shown with the $ symbol and USD currency code. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. At checkout, Standard Shipping: $0.00 USD and Tax: $0.00 USD. We never charge any hidden processing fees, handling fees, or unannounced taxes.
Payment Authorization and Capture
Authorization applies to the complete checkout amount, not separate charges for each pole, wrap, rib, weld, panel, stake, or tie. Fulfillment begins after Shopify Payments reports successful authorization. A temporary pending bank or wallet entry is not evidence of dispatch and is not automatically a duplicate order. The successful confirmation controls the SKU and set quantity prepared for shipping.
Billing Information
Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.
Failed or Pending Payments
If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.
Fraud Review
An order may be held when issuer response, billing details, address information, device signals, or order velocity suggests unauthorized activity. Review concerns transaction security and does not require details about the customer's plants or property. If limited verification cannot resolve the issue, the order may be canceled and captured funds returned through the original payment method.
Refunds
Approved refunds are issued to the original payment method through Shopify Payments. Bank, card issuer, or wallet processing times may vary after the refund is submitted.
TAXES AND DUTIES
No taxes, duties, or other government charges are added to the order at checkout. The Tax field displays $0.00 USD. Customers pay only the product total shown before payment because standard shipping is also $0.00 USD.
Payment Support
For payment questions, contact support@kndwj.shop or +1 (839) 224-9804. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).